K&L TERMS OF USE

Information We Collect

Depending on how you interact with us, we may collect:

● Contact details, such as your name, email address, and phone number.

● Appointment details, service history, preferences, and communications.

● Information you provide on intake and consent forms, including allergies, sensitivities, medications, or other information relevant to your treatment.

● Purchase, payment, and transaction details handled through our payment providers, including credit card information provided to reserve appointments and process authorized cancellation or no-show fees.

● Website usage information, such as IP address, browser and device information, pages viewed, and referring websites, through Squarespace and any enabled website tools.

Please provide only information needed for your appointment or inquiry. Do not send full payment card details or unnecessary sensitive health information by email, text, or website contact form.

How We Use Information

We use information to schedule and manage appointments, communicate with you, tailor services to information you provide, process transactions, maintain business records, respond to questions, protect our business, and meet legal obligations.

Where you have opted in or as otherwise permitted by law, we may send promotions or business updates. Booking an appointment does not by itself constitute consent to marketing texts.

Email & Text Messages

We may send appointment confirmations, reminders, and service-related updates using the contact details you provide and any required consent.

You may unsubscribe from marketing emails using the unsubscribe link. If enrolled in a text program, follow the opt-out instructions in the messages or contact us for help. Message frequency varies; message and data rates may apply. Marketing consent is not a condition of purchase.

[Confirm your texting provider’s required enrollment, STOP/HELP, consent, and mobile-information-sharing language before enabling marketing texts.]

Information Security & Retention

We use reasonable safeguards appropriate to the information we handle. No electronic transmission or storage system is completely secure.

We retain information as needed to provide services, maintain business records, resolve disputes, and satisfy legal requirements. Retention periods vary by record type and legal obligation.

Your Choices & Requests

You may contact us to request access to, correction of, or deletion of your personal information. We may need to verify your identity and may retain certain records for legal or legitimate business reasons. We will respond as required by applicable law.

You may decline optional information, although this may limit our ability to provide a particular service safely.

Children’s Information

Our website is intended for adults arranging services, including parents or guardians booking for minors. We do not knowingly collect personal information online directly from children under 13. If you believe a child has submitted information directly, please contact us so we can review and address it.

Parents or guardians should provide information needed for a minor’s appointment through our intake process.

Photos & Testimonials

We will ask for permission before using identifiable client photos or testimonials for marketing. You may decline without affecting your access to services.

Other Websites & Policy Updates

Third-party websites linked from our site have their own privacy practices. Please review their policies when using their services.

We may update this policy and will post the revised effective date. We will provide additional notice or obtain consent when required by applicable law.